Лого на One Такси Пловдив

Terms & Conditions

TERMS AND CONDITIONS

for the relationship between TRU GROUP OOD and the users of the services offered through the website taxi1.bg (trade name “ONE”)

I. Merchant Details

TRU GROUP OOD, Company ID BG204872610, registered office and management address: Plovdiv, 214 Vasil Levski Blvd, hereinafter referred to as “ONE” or the “Company”, operates the website taxi1.bg and accepts requests for taxi and transport services.

II. Definitions

  1. Platform – the website taxi1.bg, as well as all contact and request channels used by ONE (telephone, e-mail, chat, Viber/WhatsApp, etc.).

  2. User/Client – any natural or legal person who uses the Platform and/or submits a service request.

  3. Passenger – the person(s) who actually travel.

  4. Request/Booking – a request for a taxi ride/transfer/service submitted via the Platform, containing details of route, time, address, contact information and other parameters.

  5. Ride/Transport – the performance of the transport service from the starting point to the destination according to the request and applicable rules.

III. Subject and General Provisions

  1. These Terms and Conditions govern the use of the Platform and the relationship between ONE and the Clients regarding the submission, confirmation and performance of requests for taxi and/or transport services.

  2. By using the Platform and/or submitting a request, the Client declares that they have read, understood and accepted these Terms and Conditions.

  3. The Platform is intended for persons 18 years of age or older.

  4. When a Client submits a request on behalf of another person (Passenger), the Client declares that they are entitled to do so and that they have informed the Passenger of these Terms and Conditions.

IV. Submitting a Request and Confirmation

  1. The Client submits a request via the Platform/telephone/message, providing at least the following information:
    1.1. pickup point and destination;
    1.2. date and time (or “as soon as possible”);
    1.3. number of passengers and luggage;
    1.4. contact telephone number.

  2. ONE confirms the request subject to vehicle/driver availability. Confirmation may be made by telephone, SMS, e-mail, Viber/WhatsApp or another channel.

  3. If a request is not confirmed, it does not create an obligation for performance by ONE.

V. Prices and Charging

  1. The price of a ride is determined according to the applicable tariff and/or pre-agreed terms, the type of service (city ride, intercity transfer, hourly hire), time of performance, route, waiting time/standby, additional stops and other parameters.

  2. Where a fixed price has been agreed in advance (e.g. a transfer), it applies to the parameters stated in the confirmed request. In case of changes to the parameters (route, addresses, intermediate stops, waiting time/standby, number of passengers/luggage, etc.), the price may be adjusted.

  3. Indicative travel times and distances are approximate and depend on traffic, weather conditions, roadworks/closures and other objective factors.

VI. Changes to a Request

  1. The Client may request changes to a confirmed booking (time, address, route, number of passengers, luggage, intermediate stops) by contacting ONE.

  2. ONE processes requested changes subject to feasibility and availability.

  3. ONE does not guarantee that every change can be accommodated, especially on short notice or during periods of high demand.

VII. Cancellation, No-Show and Delay

  1. The Client may cancel a request/booking by notifying ONE via the same channel through which it was confirmed or another official ONE contact.

  2. In the event of a no-show at the specified address or if the Client/Passenger cannot be reached on the provided phone number, ONE is entitled to consider the ride unsuccessful and terminate performance.

  3. If the Client becomes aware of a change affecting performance (delay, address change, terminal/pickup point change, change of plans), the Client must notify ONE immediately.

  4. For pickups from an address/hotel, the driver waits up to 15 minutes after the agreed time, unless expressly agreed otherwise. After this period, the ride may be terminated.

VIII. Performance of the Transport

  1. The driver arrives at the specified location and performs the ride in accordance with the request, traffic regulations and safety requirements.

  2. ONE and the driver make reasonable efforts to reach the destination within the expected time but do not guarantee an exact arrival time due to factors beyond control (traffic congestion, accidents, road closures, inspections, weather conditions, etc.).

  3. ONE/the driver may refuse or terminate a ride for objective reasons, including but not limited to:
    3.1. behavior that endangers the safety of the driver, passengers or third parties;
    3.2. visible intoxication or use of narcotic substances;
    3.3. attempt to transport prohibited/dangerous items or violation of the law;
    3.4. discrepancy between the declared and actual number of passengers/luggage relative to the vehicle’s capacity;
    3.5. other reasons related to safety and legal requirements.

IX. Luggage and Special Requirements

  1. The Client must indicate in advance any oversized/special luggage (skis/snowboards, bicycles, golf equipment, large suitcases, strollers, etc.) and/or pets.

  2. If special luggage is not declared, ONE may be unable to provide a suitable vehicle and the ride may be refused or modified.

  3. For transporting pets, the Client must provide an appropriate carrier/cage unless expressly agreed otherwise.

X. Children and Safety

  1. The Client must indicate in advance the need for a child seat/booster and provide the necessary information about the child (age/height), where applicable.

  2. Transport is performed in accordance with applicable legal requirements regarding child restraint systems.

  3. If it is not possible to provide the required child restraint, ONE has the right to refuse performance of the ride.

XI. Conduct in the Vehicle and Damages

  1. Actions that interfere with driving or create a safety risk are prohibited.

  2. Smoking, use of narcotic substances and aggressive behavior in the vehicle are prohibited.

  3. The Client is responsible for any damages and/or excessive soiling of the vehicle caused by them or accompanying persons.

XII. Complaints

  1. In the event of an issue during the ride, the Client should notify ONE as soon as possible to allow timely action.

  2. Complaints submitted after completion of the ride are reviewed provided sufficient details are supplied (date/time, route, phone number, description).

XIII. Personal Data

  1. ONE processes personal data only to the extent necessary to accept and perform the request, communicate with the Client and manage the service.

  2. Details regarding personal data processing are set out in the Privacy Policy published on taxi1.bg.

XIV. Final Provisions

  1. ONE has the right to update these Terms and Conditions. The current version is published on taxi1.bg and enters into force on the date of publication.

  2. For matters not regulated herein, the applicable legislation of the Republic of Bulgaria shall apply.

  3. Any disputes shall be resolved by mutual agreement, and if this is not possible, by the competent court under the general rules.

  4. These Terms and Conditions enter into force as of the date of their publication on taxi1.bg.